WATCH OUT, please educate "yourself" completely about the resort before booking !

My family and I were booked for a 5 night stay at Goudini Spa. (Boland House + 1 extra person).

I would have given Goudini Spa a higher rating if the reception staff were half s****ed and educated in client services and communications as well as showing the christian ethos which the establishment is built on.

When my family and I arrived at the resort we inquired about the process of welcoming day visitors. We were informed by reception staff that all we needed to do was to return to reception the day before our guest were due and add their names to the day visitors list. And this is what we did, the day before. FYI, this information was incorrect.

A long story short, at reception the day before our guest were due, we were greeted by an employee who was not in the position to respond to my querie. i.e. Why my guests were not allowed to enter the next day. I was persistent and rather agitated at this point. She then went to speak to her manageress. I took a seat in the reception area, about 2m away from the reception desk. After a few minutes the manageress appeared, she summoned me, with a head gesture, to come to the desk to speak to her. Here is where the bad attitude comes in. As she came out of her office I could see she was well informed by the employee, who reported my query. According to her body language, she was "ready to deal with this persitant, annoying client".

With alot of sass & "I'm in charge" attitude, she responded with hostility, as if I was an annoyance which needed to be dealt with quickly. With no satisfaction on my part. I walked away from the situation.

Please understand, I am not disputing or questioning the rules,policies & procedures of the resort. I'm writing this review because the situation was not dealt with appropriatly. The manageress just f added fuel to my fire of frustration.

What this establishment should get into their Human Resources plan is that all staff (especially reception staff) should be well equipped, educated and taught how clients should be dealt with. Your main gate and reception is the first face of your business. And when a face, (i.e.reception) is unapproachable an entire business is ear marked.

It seems to me this resort banks on the fact that business & income looks good on paper, because of membership and it appears that non members are not treated the same. (My situation could have been neutralized immediately if the manageress was sufficiently equipped.) Many opinions in Cape Town are that Goudini Spa is a last and nearby solution to a last minute vacation. I didn't want to believe it, I came here to formulate my own opinion, but now I have seen for myself what everyone is speaking about. You are losing much business because of the very experience I have had.

No attempt was made to change me and my family's opinion.

I AM SORRY TO SAY THAT THIS IS MY FIRST AND FINAL STAY AT GOUDINI SPA ATKV.

THIS WILL BE THE MESSAGE/OPINION I WILL SHARE WITH ALL WHO INQUIRE ABOUT MY STAY AT GOUDINI.