Unhappy Goudini Spa member

I booked a unit at Goudini Spa for the weekend of the 14th of June 2024 for 3 days to check out on 17 June 2024. On the afternoon of 15 June 2024 around 1:30pm until around 2pm on 16 June 2024 there was no water in our unit. When we enquired on the Saturday afternoon why there was no water, we were advised they needed to shut off the pumps and they were waiting for the reservoir to fill up. No communication or process was in place to let the resort know what was happening and only when we asked about water, were we provided with a 5 ltr bottle of water. We could not shower or use the toilets in the unit. The next morning still no water and then we were provided with 5 ltrs of water again and a 25 ltr for the toilets. We appreciate the fact that we were provided with 5 ltrs of water but we paid for 3 days but could only use the facilities in our unit for 2 days. All Goudini Spa did was apologise for the inconvenience and advised that they will make sure that they will be better prepared should something like this happen again. I asked how we would be compensated for the 1 day that we could not use the facilities at the unit and no response on the compensation was provided. If I had left the resort a day earlier due to the water issue, I understand I would not have been refunded. My accommodation was paid for 2 months prior to our arrival. Is this how Goudini treats their members at the resort. I sent an email to Goudini Spa 2 days ago and to date no response. Very disappointed.