Un happy client

Good evening On a Monday the 25th at 15hoo whe arrived at Goudini spar to celebrate my birthday and friends anniversary, we made a fire in the fireplace unfortunately 3 coals escape from the fire place we only saw the 2 coals and picked it up didn't knw, wasn't aware of the 3rd one that fell into the bag of coals, we only notice that when we saw the fire and quickly attend to that incident, but we did not even notice that the wall was burned, because it was already dark, untill in the morning while we where having breakfast 2 guys was walking around our rondawel for about 20 min disgusting something cause I saw true the widow, so I ask my husband to go outside to check because this make me feels very uncomfortable so he went outside after a long talk my husband came back in he said that we had to pack because this guys outside said we damage the wall and we made a fire there, they gave us 2 options we must decide in 10min time if we gonna pay the R3500 for damages or we must leave the premises whitin the next 30 min so we had to leave because we didn't have that amount of money we even went twice 2 the reception to speak to the manager to make arrangements but we could she his mind is made up we must leave, he had no sympathy, we ask him to give us a letter that's states that we must leave the resort and a letter to say that we must pay R3500 in cash for damages he refuses, he said he already told us with his mouth, and the sadest part is while we packing the security and management was waiting infront by our house for us to leave even escorted us out of the resort it was soo embarrassing, I'm very dissapointed in Goudini Spa we felt like ********* I'm disgusted I can't still believe how u can just throw people out like ********* accident do happen we apologise 1000 times Very dissapointed don't think I want to come again Goudini or recommend any one to come there again Lizelle was supposed to call me back today but still no reply from Atkv it feels to me my complaint is not priority.

Thank you from Rameez and Tohiera Salie

On Tue, 26 Jul 2022, 4:00 PM ATKV Help, <***> wrote:

New Call number 161748 has been logged for ***.

Summary Information

Call Number : 161748 Call Owner : *** Priority : Critical Status : New Subject : No Subject

Description

Hi goeie dag Mevrou

Os het regtig nie bedoel dit nie, dit was I ongeluk en os vat verantwoordlikheid da voor. Ek is upset daaroor. Dis die charcoal sak wat aan nie brand geslaan het, os her nie eers hout gehad nie.

Dankie.

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Gooday im very upset its been a week and theres no reply from Atkv we just want to knw what r u doing about this incident you not even replying on my email or a phone call, I've been very patient but this is taking a bit to long please assist us Thank you Salie Show quoted text