Theft at Goudini spa and no customer service

A resort with no CCTV. Someone broke into our Boland unit. And the head of security Ryan said we should have informed them that the door is faulty. So we are the ones to take blame.But we left there Sunday and the door is still not fixed. Who will be next victim? Management has nothing to say about the incident. I don't think they actually know what is security and customer service. Resort didn't care a little about what happened. It looks like we are not the first ones to experienced this. And we are not the last ones too. Because the resort doesn't care as they don't take any responsibility for your loses.