Shocking service and manager who don't take responsibility

Visiting Goudini Spa after 4 years I expected the same quality at the very least and really didn't expect such regression. 1. Bloodstains on the one duvet cover. 2. Front door was faulty so one had to yank it open and force it closed. This was only fixed 2 days later. 3. No braai utensils supp****. Had to ask other ppl close by. 4. No towels to shower and wasn't informed when I booked. Had to drive 40km to Worcester to buy towels, costing me R600 that I couldn't really afford. 5. Layout of unit & lighting so bad, one had to use your mobile phone's torch. 6. Impractical & uncomfortable bar stools in the kitchen that no one used. 7. The manager didn't even introduce himself as the manager and only revealed who he was when we checked out. He refused to take responsibility and shockingly told me I should have reported these faults to SECURITY AT THE ENTRANCE GATE. WHY on God's green earth would anyone report to the SECURITY who allow you onto the property? I'm disgusted with this lax attitude.