Pathetic Service

<p>Their service is pathetic!!!! They don't do their work properly! They DON'T answer the phones although there so many working there and you end up loosing R40 airtime due to their stupid answering machine that answers 1st then puts you back on ringing and the people so God damn lazy there to just pick up the phone, they just let it RING!!!! They don't do their work property by informing you of choices you have! I had to cancel the last booking I had that I already paid R2000 deposit on to which Ranaldo told me I'll loose my deposit which is a bit ***** if you ask me but anyhoo! I tried booking via email that same week with Ranaldo but he never responded!!! I sent a 2nd email to which he again didn't respond!! After a week I phoned in spoke to 1st a lady and then Henry who said he was on leave!! 1stly don't they check colleagues emails!!!?? 2ndly they are fully booked but only certain facilities available, said I'd phone back as I need to confirm. Tried phoning back and you know the story as I said it in the beginning where they so damn lazy to answer the phone!!! Had to post it 3 times on their fb pages as they have soooo many and eventually got a response from the one they use on their website! Louise phones me today and tells me today that they could have put that R2000 deposit to a re-booking!!!!!!!!!!!!!! Oh my Lord!!! NO ONE said this in the 1st place!!! Now we ask her if we could then do that and book the stupid rondawel that's available and guess what!!! She says NO!!!! Bull**** people around that's what they do, just as long as they putting it in their pocket they couldn't care less about customer service and it's a "one minute this story and the next another" as like now with Louise!!! Last time we were there the pool was eventually reeking of urine and they only cleaned up the Thursday evening because the holiday was starting and the other bookings were arriving the Friday!! So in the meantime we swimming in people's urine because it's not peak season, only off season and they so damn lazy!! Disgusting swimming in other people's urine!!! You have to ask 2 to 3 times for someone to come fix the tv as the channels are mix up and there is NO cartoon channels for the kids!!! It's no benefit to be a member as it's only a R100 to R200 saving but that's where it ends nothing else fabulous to being a member and a stupid boring afrikaans mag of theirs that comes to your house!!! Well now we know how welcome we really are!!! Thanks keep up the *** service!!! And also don't forget our sheets were dirty the night we arrived!!</p>