1 reviews | Active since Mar 2014
GOUDINI SPA - PATHETIC AND DISGUSTING SERVICE
<p>We went to Goudini Spa on 30/10/2016 for a day visit. My wife phoned to on 28/10/2016 to make a booking because we were about 20 people. When we arrived there, we paid and went in. We then discovered that 2 of big pools were under renovation. We went to complain and asked why we were not advised of the pools when we booked, they told us they are not allowed to say anything. Even the gentlemen at the security gate did not tell us anything and they did not want to refund our money. As we came all the way from Cape Town, we decided to stay and use the indoor pool. The indoor pool was dirty and smelled like urine. We complained again and was ignored. The following day, I email Goudini and a lady, Mrs Jacobs phoned me and told me that we can come for a free day-visit but we just have to call her so that she can notify the gentlemen at the security gate. We all phoned her numerous times but she is never available. I emailed her again on 22/11/2016 and she rep**** stating that she is busy with training and she will call me when she is on a tea break. It has been 2 weeks now and she still has not called me or any of my other relatives. I emailed her yesterday 05/12/2016 and she has not responded or called me.</p>
She just emailed me now saying that there was nothing wrong with our day-vist and and we were not all there on that day. We have our receipts of that day which reflects all our names and membership numbers. I have never in my entire life come accross this kind of DISGUSTING SERVICE AND TO SAY WE ARE LYING ABOUT BEING THERE AND ABOUT THE STATE OF THE POOLS SAYS IT ALL. MRS JACOBS CLEARLY DOES NOT KNOW THE FIRST THING OF CUSTOMER SERVICE AND DOES NOT HAVE INTEGRITY. AND TO TOP IT ALL, SHE IS THE MANAGER OF GOUDINI.
She just emailed me now saying that there was nothing wrong with our day-vist and and we were not all there on that day. We have our receipts of that day which reflects all our names and membership numbers. I have never in my entire life come accross this kind of DISGUSTING SERVICE AND TO SAY WE ARE LYING ABOUT BEING THERE AND ABOUT THE STATE OF THE POOLS SAYS IT ALL. MRS JACOBS CLEARLY DOES NOT KNOW THE FIRST THING OF CUSTOMER SERVICE AND DOES NOT HAVE INTEGRITY. AND TO TOP IT ALL, SHE IS THE MANAGER OF GOUDINI.