Goudini Spa is so disappointing

Good Day

I’ve been at Goudini Spa for many, many years. I’ve been coming to Goudini Spa since a very young age with my parents and now with my kids and they love it. Unfourtnlity since new Management the resort has gone from bad to worse.

Firstly one tries forever to get booking and the booking agents are very put offish, there attitude is take or leave it. It seems that now that Goudini Spa has become so popular they don’t care because it’s in demand and they will get someone else.

We’ve now after lockdown been twice at Goudini Spa and was very disappointing on both visits, did not still want to complain when we were there in September, but this was just too much again.

Since when has the cleaning service been cancelled, as the price is still the same and now you need to pay extra for the service where all the years it been including the price. We booked quite a bit of accommodation for this past weekend and each and every one complained about how Goudini is going backwards. We also stayed at the Tulbagh which one tries forever to get and never available. Upon arriving at Goudini it was raining and there was leak in one of the Tulbagh’s right in the middle, maintenance came out and said oh the roof is damaged and just put towels in the roof, later the evening it rained again and it was leaking again, managed to get hold of security and they radioed in for maintenance and was told that they gone home already, they then said that we should take our own towels and lay it on the floor where it is leaking, after going back and forth we managed to get towels pass 12 the evening or should I say the next morning.

Secondly, we had a big problem with the gate being locked at 11pm and we all trapped inside. My parents was by us and wanted to go to there rondawel at about pass 11pm and the gate was locked, we called all the emergency numbers given and it took us 40mins to get hold of someone to open the gate. The security came there as if we were mad people asking for the gate to be unlocked. The security was so rude and ******. We asked why the gate gets locked and the security rep**** for emergency and security reasons, which we found very disturbing as god forbid any thing happens in the middle of the night and it take 40mins to get hold of security to come and unlock the gate. We asked the security where is there emergency and evacuation plan he said that he will not give it to us and then we asked for his manger and we still waiting, the next day head security came the next morning to ask what happen and that was that, no manager or emergency and evacuation plan. The security on duty that evening did not even want to give us his name.

Thirdly, we had problems with the showers and drains at Tulbagh no.5 which the maintenance came and said they sorted out (which was clearly not because when the we showered the evening and next morning the water was still the same), as the water was running extremely slow, I understand water saving and all that but we actually used double the amount as it water. The water was coming out so slow and took longer showers. The drain was blocked in the kitchen all weekend.

Also we were given Tulbagh no5 and the keys and holder said Tulbagh no.6 luckily when we went to Tulbagh no.6 our family was there and said no they in no.6 and tried the key in Tulbagh no.5 and it worked. Strange but I don’t know.

Goudini really needs to look after the facility as you charge top dollar and you get the complete opposite.