Goudini Spa Complaint

We booked a holiday at goudini spa on the telephone on the 27/12 with Lucrecia Meintjies for the 30th Jan - 2nd Feb 2020.. she advised that we can book a boland house number 13 (which is closer to the pools)she said that they dont normally do specific house number bookings but she will be able to do it for us... when we got to Goudini reception to check in we were told that we would need to stay at house number 10 for 1 day and then move to stay at house number 13... we only have a 3 day stay and to move from one house to another to repack and pack out and take time out of our holiday is not fair to us because at no point during our booking was this explained to us. I then told the lady at reception her name is Carmen Faroa that it is very inconvenient to move in and out and unpack and pack again especially if the stay is for a short period.. she gave us a take it or leave it attitude and told us theres nothing she can do without offering no apology or anything....i am disgusted at the level of service and inconsideration displayed from goudini spa staff...as i have been coming here for the past 20 years i have never experienced this kind of inconveniece or disregard.