Goudini

So I cancel my booking on the 16th of March, I send my banking details on the 18th of March for my refund. I then get told the morning of the 19th they only do transfers on the 15th and 31st of the month. Now 31st is gone I send an email this morning, I phoned only to get told they do payments every Friday. Now I must send banking details again. So they confirm they do payments every Friday and I must wait till next week Friday for my refund after I waited patiently for two weeks now I have to wait another week. This is ridiculous then you get emails saying this one and that one will be in contact with you and they actually don't come in contact with you at all.