Goudin spa

Hi good day....I'm very disgust and upset with the service from management at goudini spa.I made a booking last year January for this year January the 5th 2020 until the 10th of January 2020.we booked in the 5th of January paid the booking which came to R5000 .The next morning round about 6o'clock I recieved a phone call from my mother saying it's urgent my ****her is going in at 8o'clock for an emergency open heart operation. We quickly then left leaving our things at goudini cause we were going to come back we left hot pass outs at the gate in front then left .Then we turned back around back to goudini spa to pack up everything cause my mom phoned and said the doctors said it's a 50 /50chance operation then we packed up and have the vehicle paper in at the gate saying why we leaving etc then the same day that Monday the6th of January I phoned goudini spa that was round about pass 12 to 1 explaining to them the situation that we not coming back is it possible for them to give me another booking I didn't want a refund then the women i spoke told me yes they can do that I must get proof from the hospital then email it with the reason. Then I emailed them with the proof aswel as the reason cause things wasn't looking good with my ****her.So in was waiting on feedback and there was no response throughout that week.Friday the 17th my ****her passed on at hospital and yet there was still no feedback then the following Friday I had to phone them to find out what was happening cause nobody got back to me then I explained my ****her passed on due to the opp he went for.I emailed the dead certificate and some other proof aswel. Then themanager Pieter Fri goudini spa said to me his sorry but there's nothing he can do to give me another booking cause he couldv booked that space out for the time being I wasn't there which was the 6th 7th 8th and the 9th the 10t was our checkout date then I explained to Pieter the manager that I phoned Monday the 6th from hospital explaining my situation and mailed the proof the lady asked but nobody got back to me I had to call them to find out about feedback so how is this my fault?I'm a regular at goudini spa aswel as a member for this bad service I need to pay them every month for being a member and this is the bad service I get it a not fair .I'm going to cancel my membership with goudini spa I've had enough .I even phones yesterday again had to explain myself all over again all they said to me was they'll get back to me but still they haven't I'm very disgusted with Goudini spa and their bad service.Sorry to say to hell with them all my money must go down the drain and I pay them every month and I have a valid reason why I wasn't there and have proof and I even contacted them .