GET YOUR DUCKS IN A ROW

Really Bad service, i have opened a membership for my brother and sister, and have been struggling with this since end of December, I have been sent from pillar to post with no explanation,using my own airtime and holding on the line for almost 60mins..Eventually this had been sorted out with the membership department and shows active, however when we try to make a booking and link membership numbers reservation a department tells me there's no memberships but they have taken their membership fees via debit order.. up until today I'm not receiving any feedback even though I'm sending emails as I cannot be wasting my airtime to call and be placed on hold or be transferred to different departments..