DONT EVER BOOK AT GOUDINI SPA

My booking for 6 people was cancelled due to bad weather 1 day before our arrival via sms, not even a phone call. Emma was completely useless to deal with. When my refund came they took a R95 for a admin fee. This is pathetic. How can i be charged a admin fee if i did not cancel. I will never choose you angain and will certainly tell everyone i know to never book at Goudini Spa.