JS
Junaid S

1 reviews | Active since Jan 2014

10 Dec 2015, 09:07

Customers pays for incorrect infomation

I called ATKV central booking office and enquired about accommodation at Goudini. Aldrige Camel advise me that there is a 4 sleeper available but we could take 5 people into the unit. Based on this information I booked and made a deposit. After 1 week I called to confirm some details I was told by Marli Theron that the unit cannot take 5 and that I had to pay for another unit. I was outraged by this because I was given the wrong information. <br> Marli gave me options to take another unit or to upgrade to a bigger more expense unit. After having to engage with some family members to agree to pay extra, keeping in mind the was Goudini's SPA / ATKV fault that I had to pay extra for. <br> We ended up double to accommodate the 5th person and had to get some other individuals to agree to pay and join. <br> Feeling quite upset that Goudini Spa offering no ownership of this mistake. The couple joining has a 4 year old girl who falls out of the quota of people. I sent through a request 3 days ago for Ibtishaam Jacobs to allow us to bring the little girl with and she has not even responded. It is now 1 day prior to us having to arrive at Goudini Spa still nothing. Horrible customer service! Not good

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