Book elsewhere somehwfre more deserving

We stayed here over off peak time and it was terrible,The can opener didn’t work they had very limited utensils and cookware.It was a wet and windy day and everything rattled the toilet door stretched every time we opened it ,The curtains both upstairs and downstairs were falling from the railing. They did bring us additional blankets but I cannot understand why we were not offered a better unit that had heating.I am currently sick due to the cold from the unit overall my trip was miserable.The pools were cold accept for an poutside pool the manager said he did not have control over the heat from the pools but I cannot imagine they don’t it’s a resort and they should be able to configure temperatures as needed.I think they warm up certain pools depending on occupancy and I would have liked for my kids to have swam in the smaller pools as opposed to the big one that was filled to capacity due to only one pool being heated.There attihtide toward guest are terrible they do not care to assist.The only thing that brough us comfort was the amazing mountain views.