Bad service

I have had the most terrible service from the aktv staff. I had booked a stay at the resort while on the call the clerk confirms yiu are an active member etc. Little did i know membership was cancelled november already.

I was then sent an updated booking advising i owe more money i then got a call from membership manager apparently the manager can offer me a voucher an a active membership if i agree to the X amount, i was so disgusted to think they classify every client to want to dip discounts and vouchers out of them i didnt want any sort of compensation i wanted to pay the amount i was initially confirmed by on, 2 occasions telephonically and on a call back occasion from a clerk.

The front desk manager has the audacity to advise her staff that there is no need to listen to any of the recordings where her staff communicated false information to a client

That is very *********** as a business this is your first call to a member and if the info given at that point is incorrect all else will fail

Im dissapointed in the service you offer your clients Goudini. Im a loyal client who visits your resort on a anual basis please step up your game you will lose many clients!!!