bad hydiene

I have been 4 time at the resort and the last two visits was not very pleasant.

In May 2021 on arrival we had more than 3 towels that was dirty and remote of TV not working. We did report this on arrival and it was attended to.

Now 19 September 2021 we experienced that the main bedroom was intoxicated with nicotine. Dstv was not working again on arrival and I had to report this, It was attended too. My wife and me had to sleep on the sleeper couch for two nights. In result to us sleeping on the couch two or more fleas bit us. At this point I could not just over see all the wrongs that I'm experiencing.

I just feel my last visit to this wonderful resort was not very nice we already have to deal with all the COVID regulations and to experience this was not the type of standard I have received on my first visit.

This is the reply from there head of receipntion. I am terribly sorry to hear about your unpleasant experience on our beautiful Resort. With regard to your complaints, about fleas or “muggies” that bit you, I would just like to mention that we are out in the countryside and amongst nature, so it is to be expected to have more such occurrences. May I suggest that you come along prepared for this in the future. May we invite you to book with us again, as soon as possible.

Ibtishaam Jacobs Head of Reception

My reply:

To get this response from a head of department is very disgusting. Clearly you did not read this mail that Rozaan sent you on 26.09.2021. I have gone on Hello Peter and found more complaints of the same nature. Can we please escalate this matter to someone that actually reads email and replies properly. Her reply: I am forwarding your e-mail to our Resort Manager Mr. Pieter Du Toit. He will back in the office on Monday. 04.10.2021