Worst Travel Agents

PLEASE READ! I would without a doubt never use this company again. It is a total money making and terrible customer service based company who really couldn’t care less about the client. It’s such poor service. I bought a ticket to fly in December to go on holiday. I had specific dates which I required. Gotogate had the flight I wanted and then a month later said the airline had cancelled my flight and that I had to pick alternative dates or get a full refund. I opted for the full refund to which Gotogate went quiet. Nothing from them. Then in December I receive my flight details and no money has been refunded. I lost my money for a flight that I never got on and I had to rebook on another airline incurring more money spent on my side. When asking them numerous times to refund there only response is they are going to charge handling fee and that the client must take it up with the airline if they want a refund. So they can wash there hands clean and not have to worry about any thing. I WOULD NEVER RECOMMEND THIS COMPANY!!! Really hope people who are reading this pass this message on and share this poor service and hopefully they will get what is coming to them.