very Poor Customer Service and Unresponsive Contact Numbers

I am writing to share my extremely disappointing experience with Gotogate, which I believe is crucial for potential customers to know. I booked flights through Gotogate, enticed by their seemingly cheap prices, only to encounter numerous issues with their service.

Customer Service: The customer service provided by Gotogate has been abysmal. They rely heavily on AI-driven support, which fails to address real issues or provide meaningful assistance. Whenever I faced a problem, the responses were generic and unhelpful.

Unresponsive Contact Numbers: I attempted to reach out for assistance using the contact numbers provided (+*** and +***), but these numbers do not work. It’s frustrating and unacceptable to be unable to get in touch with a company when issues arise.

Overall Experience: The lack of effective customer support and non-functioning contact numbers have made resolving any issues nearly impossible. I regret not thoroughly researching this company before booking.