TERRIBLE CUSTOMER SERVICE

DREADFUL CUSTOMER SERVICE. Incredibly unhelpful- I emailed their customer service address 5 times over the course of two weeks and received no response at all. I then made a phone call that lasted 35 minutes and they refused to help- I was told 'we cannot help you with this request'- no attempt was made to satisfy my customer complaint. I booked a flight from Yangon to Phnom Penh, via Bangkok BKK with GotoGate. Each leg of the flights was booked with different airlines, meaning I was not able to make a seamless transfer, and had to enter Thailand, gain a visa for Thailand, go through customs, wait for my luggage and then re-check in for the flight to Phnom Penh. The allocated time for all this to happen, which was calculated by GotoGate, or their algorithms, was not enough time and I missed my connecting flight, meaning I had to buy a new flight at the airport for $110. I sent this information, with full timing breakdowns and photographs of the queues at the customs and visa desks, and did not receive any response. When I called and explained this I was simply told 'there was enough time to make the transfer', suggesting that I missed the flight on purpose, which is a ludicrous suggestion. They also said I need to contact the individual airlines, which is a false statement, as it was GotoGate that paired the two flights. Customer service with this company is of zero help and deserves zero stars- completely avoid them at all costs. Etraveli report an income of $3 billion in 2018, and I can understand why- they are *********.