[Refund Issues] Frustrated with GotoGate Refund Process – 6+ Months and Still Waiting!

I booked a flight through GotoGate in March for travel in May, but the airline canceled the flight. GotoGate offered a refund, and I accepted their option, believing I would receive my money back in a reasonable timeframe.

To continue with my plans, I booked another flight and assumed the refund process would be handled promptly. Fast forward over six months, and I am still waiting!

No matter how many times I follow up, I get the same copy-paste response:

“We have checked this booking and would like to inform you that our concern team is still working on your case. Due to the current situation, the refund processing time will take longer than normal. You will receive an email when your refund has been processed, so please wait for this email before attempting to contact us by phone, email, or social media. You can check refund updates on the website under the ‘My Booking’ tab using your order number and registered email ID.”

This response has been sent to me repeatedly without any actual update or resolution. It’s infuriating and feels like they are just brushing me off with excuses!

The so-called “current situation” excuse doesn’t hold up anymore. Six months is beyond a reasonable delay. How long does it take to process a refund? I’ve been patient, but this is unacceptable.

If anyone has managed to get their money back from GotoGate or knows how to escalate this further, please share your advice. I’m tired of being ignored and left without answers.

GotoGate, if you’re reading this, I want my refund processed immediately. Stop hiding behind generic responses and take accountability!