Refund from Gotogate "travel agent"

We had flight bookings with Gotogate that were unfortunately cancelled in April 2020 due to the Corona virus lockdown. I contacted the call center 72 hours before the flights (as per their recommendation) and was on hold for roughly 2 hours. The agent was unable to help me and informed me that I would need to contact Air Namibia directly for my refund. I then contacted Air Namibia, who assisted me promptly. The agent advised that I would not be able to claim the refund back directly from the Air line and that I would need to work via the travel agent that booked the flights.

I am very frustrated and have mailed, phoned and logged numerous tickets with no positive results. Gotogate sent a number of automated mails indicating that my query was pending. However, the last mail that I obtained indicated that "Air Namibia has been suspended" and that all flights for international travel have been cancelled.

What does this mean? When will my refund for my flights be addressed. I have heard of a number of individuals that have obtained refunds for their flights. Will I ever get this money back?

I am very frustrated and am very hesitant to use Gotogate to book flights again.