Poor service and theft!

Doesn't even deserve 1 star! What appalling service and *******! I booked the tickets through an agency called Gotogate and our airline tickets through Air Austral. Due to Covid restrictions we had to cancel the tickets which was paid for IN FULL! When I phone Gotogate they tell me that air austral has to refund me, and when I phone air austral they tell me that Gotogate has to refund me. This has had me going in circles for MONTHS with NO REPAYMENT. The last time the refund request was updated was on the 12 December. And nothing has been done since then.

That this business can even be in service is ridiculous - It's like playing broken telephone with kids and a huge amount of money that they just magically can't assist with.