NEVER USE

Never go with GOTO GATE. Absolutely the most useless company I have ever purchased from.

I tried to get them to help me and they forced me to pay fees. When I refused to pay these fees because these changes were out of my control, I spoke to management and supervisors who assured they would help me. 2 months go by and have received absolutely no help or communication. In the end I lost $320 AUD because of service fees, non-refundable taxes and non-refundable extras I bought from this company.

Absolutely please do not use this company. Extremely exploitative to charge money for a refund I was forced to get because the Australian government will not let me travel due to Corona Virus. I bought these tickets prior to flight restrictions and it meant absolutely nothing. Do not use Go To gate. You vote with every dollar.

i had a flight from Melbourne to Florence

Then

Spain to Melbourne

I will NEVER use this company EVER again. You have been warned. Good luck and safe travel WITHOUT GOTO GATE