Incompetence by booking.com & gotogate

I recently booked flights for 3 people using booking.com in partnership with gotogate

The flights were booked in May for a trip to Zanzibar in August

booking.com charged my card the full amount for the flights in May, they sent me confirmation details for the return flights

Fast forward to a week before the trip, the return fare was automatically cancelled by the airline because booking.com failed to deliver funds to the airline in time in May already, no email was sent to me at all to notify me of this mess

No I’m sitting with a departure flight and have to pay the new difference for the return, a mistake I’m not responsible that could’ve been avoided by booking.com

This is complete incompetence from a company that’s been in the industry for years. The amount of money I have to pay for a well established company like booking.com negligence is unacceptable and a financial inconvenience

Please don’t ever use the booking.com flights service

They are cold and ruthless