Gotogate - Ridiculous Unresponsive - Watch out!!!

I booked with Gotogate on Kenya Airways and could not use our return flights at the time, and so I had the airline keep them "open" for us. Now when I am trying to book our flights I have been told that the tickets were refunded, but we never received any refund. Now its impossible to get someone with two braincells to rub together at their so-called "customer services" who can respond in a logical manner, and help to sort out this ridiculous situation.