Gotogate ? Go to Hell

Good Morning ,

Please find herewith attached the complaint for Gotogate

Over the course of the weekend, we tried to make use of the flexi ticket that was purchased this year by my husband when he initially booked and paid for his tickets earlier this year.

The amount paid for the flexible ticket option was R 2222.00

To our surprise , the consultant required that an amount of R 7300.00 be paid before he changed the booking.

Both these amounts equal a brand new one way ticket as per your website . The agents were never going to assist us with placing my husband on a new flight by means of his flexi ticket , but rather getting us to pay the difference of a Brand new one way ticket.

This is extremely ********* .

The ticket back was already paid for, and according to your website , the only fee's payable by the client should be once the new flight is more expensive than the price initially paid for the original flight , not the difference between the flexi booking fee and a brand new one way flight.

As we confirmed to the agents, we wish to move this flight from the 2nf of December , to the 23rd of October 2019.

Your urgent advises will be highly appreciated.