GOTOGATE DOESN'T REFUND YOUR MONEY WHEN YOU CANCEL YOUR AEROPLANE TICKET

<p>I BOOKED AN AEROPLANE TICKET THROUGH GOTOGATE AND THEN CANCELLED THE FLIGHT. THEY PROMISED TO REFUND MY MONEY INTO MY BANK ACCOUNT, THE SAME ONE USED TO MAKE THE BOOKING WITHIN 2 TO 8 WEEKS. IT HAS NOW BEEN 10 WEEKS AND THEY HAVEN'T REFUNDED MY MONEY. IT IS IMPOSSIBLE TO GET HOLD OF THEM TELEPHONICALLY, YOU HOLD FOR AS LONG AS AN HOUR WITHOUT ANYONE ANSWERING AND ONLY HAVING AN AUTOMATED VOICE SAYING YOU IN THE QUEUE. IT IS NOT FAIR THAT THEY ARE ALLOWED TO HOLD ONTO THIS MONEY.</p>