Gotogate dishonesty

I am a frequent user of gotogate (under consideration after my recent experience) and have bought at least 5 tickets (2 international) in the last two months for myself and colleagues using your service. <br> The reason for my complaint is that my flight from Sao Paulo to Rio De Janeiro got changed by the airline from 18:40 to 18:15 on the 23rd, and i would not be able to make the changed flight due to my arrival in Sao Paulo at 17:00 from South Africa, which would not allow for enough time to clear customs and take the shuttle to the local departure terminal. We phoned the callcentre and the consultant said both on 8 and 9 December that they cannot find another flight in the same class for later on the same day and the change would cost R3900 + USD70, they also refused to refund me. I then went online and booked a new ticket for the 20:05 flight without a problem for R1800, which means that the service representative ****.<br> This has truly been a tedious process to try and get this matter resolved. Endless phone calls and dishonest feedback has just added more stress to what is supposed to be an easy flight booking via Gotogate.<br> <br> Booking number is: LMOXEZ