KG
Karl G

1 reviews | Active since Feb 2012

31 Aug 2015, 09:05

Do Not Use GoToGate

We booked airline tickets from Johannesburg to Munich, with both the departure date and return date being as per our personal needs which had to be stuck to. The tickets were paid for. The tickerts were with SAA (booked via GoToGate). A couple of day later we were informed that the departure was moved by the airline company. Upon following up with SAA we were informed that GoToGate simply accepted the change in dates, even though we logged a dispute with GoToGate within the five day window period. This is absolutely unacceptable, trying to follow this up with GoToGate, but we have still not received a response from them. To all those wishing to travel, I would not recommend you use GoToGate to make your bookings!!!

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