Disgusting

I'm really disgusted by the service you provided; I bought a "flexible ticket" MXP-DEL-MXP in April 2018 to fly on December 2018; I knew I would be able to change dates if necessary. I was in India with little chance of communication; I sent my date change request well in advance (about 2 weeks) and I was told to wait on January 2nd. So on 2 January I was informed that "soon" I would be contacted. Then nothing more. No assistance, no answers, nothing at all by Gotogate. I was the victim of a real **** on your part: I paid for a service that you already knew you could not guarantee. I received no answer; no assistance. Gotogate's behavior was totally unprofessional. Disgusting. My request now is receiving apology by you and that I will be reimbursed as much as I have paid for the not real "flexible ticket" service. ANDREA TROIANI - JCRAJ7 [eTrackNr: ********** 6]