BAD Attitude and Poor customer service

Gorimas franchises all over are so busy making money..... that they've forgotten what customer service is all about. My most recent experience at the malvern branch... Irked me to the max.... The store was full of customers.... Yes during this covid period.... Only 1 cashier... When I enquired the reply was that they couldn't help it.... The other customer had transport problems.... So firstly why couldn't she herself assist.... Oh and she was stroppy and rude in her reply..... Other customers complained too... But this too fell on 'deaf,' ears... While 1 bright spark commented oh why fuss it's the festive season... This was in December.... Festive season or not..... What about covid protocols... And social distancing....????? Come on people wake up and smell the roses..... The reason why we are in second wave!!!!!!