extra warantee

I have been speaking to Happy regarding my fridge that I bought extra warrantee for and which was expiring in Sept 2017.

I called in July/August to advise my fridge was freezing all my food, your guys only got back to me about 6 weeks later and close to my contract expiry date and came and replaced one part and my fridge still has the same problem. I called happy again and told her that I am really unhappy with the service as I was constantly calling to find out what the delay was. 2 weeks ago in October your technician came out again. And he called and said he will get back to me.

Today 6 November I called happy again and she said they have advised that they cannot find the fault. Now my contract is expired and this should have been fixed way before the expiry date.

Please can someone get back to me regarding my fridge being fixed. I still have the very same problem where my food is being frozen in my fridge , food is really expensive and I am constantly throwing out my salads because all the lettuce etc is freezing. The tech did not have any idea of how to fix my fridge and stalled until my warrantee expired.

Even if he did fix it there should have been a guarantee. its the same fault.

you will be wasting your time buying the extra warrantee.

Zulaika

********** 360