Your Google Support Inquiry : Case ID [***]

I purchased a R450 Google Play Gift card cash for a Invoice App, from Checkers as I did not want to have my card details in Google. The scratch number on the card was damaged when I removed the card from the packaging. I send numerous emails to Google Customer Service but all they interested in is for me to open a Google pay account the more I explain that I don't want a Google pay account due to the fact that I have to enter a debit or credit card. They not interested to solve this matter all they interested in is my card details.