Roblox games on Google Play

Hi, We hope this email finds you well. Thank you for contacting Google Play Support.

Issue status

We received your refund request of ZAR 399.99 for 1870 Robux Subscribed (Roblox), Transaction ID GPA.***, but this purchase doesn't meet with our policy. We understand that this must be frustrating and apologize for any inconvenience caused.

Learn more about our Google Play refund policies.

Next steps

If you need help with an item that you purchased, like activating it, it's often faster to contact the developer directly. You can find developer contact information on the app's page in the Play Store under the "Developer" section or on your order purchase receipt.

To prevent accidental or unwanted purchases in the future, we recommend that you turn authentication on, check your authentication settings, or change your password.

Thanks, The Google Support Team

This is the second time my daughter has purchased a Roblox subscription on Google Play. I have changed all the settings possible and it only happens with Roblox. If I want to buy a book on Google Play or anything else, my fingerprint is requested. But with Roblox not. And they never take any responsibility. The funny thing is Absa ***** department only contacted me when the amount of R4000 was requested from Roblox on my credit card. Also no sign of this on Google Play though. Previous smaller amounts are deducted from my credit card from Roblox, but no sign of this on my Google Play invoice.