*****ing!!!!!!!!!!!!!!! Poor Service No Help.

I am extremely dissatisfied with the service provided by Google Play. My son received a R300 voucher, and when he attempted to redeem it, he was informed that he needed to provide proof. We promptly submitted the requested proof, yet to our shock and dismay, Google Play audaciously denied the redemption, stating they could not process it. This situation is absolutely unacceptable and feels like a blatant attempt to take advantage of unsuspecting customers, especially children. The lack of transparency and proper customer service is appalling. How is it possible for a major company like Google to act in such an irresponsible and disrespectful manner, leaving users feeling cheated out of their hard-earned money? This is a clear example of how companies can exploit and ***** from innocent customers. I demand an explanation and resolution to this matter immediately. Case ref- 6-3**00000**178