Poor client service

Been with Goodwood Armed patrols for the past 10 years but getting more unhappy with their services. My motor/resistor had to be replaced...waited 2 weeks. They received an unknown signal from my premises the next day, I was informed the technical guy will contact me. 2 days later still waiting. On enquiry, the lafy told me the technical pple left already and will contact me on Monday. I asked to speak to the manager, she informed me he will give me a call. Ine day later....still waiting. Im leaving on holiday tomorrow with a faulty alarm and very unhappy with their service. They received full payment already.