CvdM
Charl van der Merwe

1 reviews | Active since Mar 2023

08 Jan 2024, 13:50

Goodleaf takes clients money and then closes it's doors

I placed an order on 15 December with a delivery SLA of within 5 business days. I waited for the 5 business days to pass and then tried to contact Goodleaf. their pohone number was no longer in service and when i try and send an email to them the email address comes back as does not exist anymore. We phoned V&A Waterfront management as that is where the shop is based and they confirmed that the shop has closed down indefinitely. This is unbelievably worrying as we ordered from them 2 weeks prior to 15 Dec and everything went well. Since then i still cannot get hold of them and they took my money without sending me my products.

today 8 Jan i received an email from goodleaf asking me if my query has been resolved, when I reply to the email address the email address comes back as does not exist. the email address is ***. the strange thing is they are responding from an enquiry logged on their website, not from their email address.

Is there any other way of getting hold of this company to either refund me or send me the products I paid for?

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