Poor unpleasant customer service

How are enquiries,bookings and reservations at the Tropicana hotel handled by the staff. It's been almost a month since my initial call wanting to make a booking, till today I have not yet managed to secure such a booking. I am instead left with 3 different qoutations ( different amounts, from different staff or departments) and when I emailed to get clarity on this, none of them got back to me, Alice being one of them. I mean how does this happen? Same booking, same dates and number of pax but 3 different amounts?🤨 Every time I called, I'd be told that an email with all the details will be sent to me, then I'd wait,call back and start the whole process again. Now almost a month in and I am still without a booking. This is discouraging and disappointing to say the least, or is there something specific that one needs to do to secure a booking?. I am booking for Jan 2022 and soon I'll be told that it's fully booked. I have worked for 3 5star hotels in my life, and I know for certain that this is not how guest enquiries are handled. Poor poor poor customer service.