Goodersons Vacation Club - *******

Good Day

As per my telephonic conversation this morning with your accounts department regarding the cancellation and refund for Contract 4194, see below.

We have joined Gooderson Vacation Club on 19 May 2019 at your Umhlanga Office, great sales pitch and customer service at the time we joined and until money was paid everything was super. Wowww, what a mistake, as soon as Goodersons received their deposit everything went all wrong, POOR customer service, no replies to any emails, call back etc.

We haven't even received our welcome pack, vacation club card .. NOTHING. My son went to the Durban office to enquire and the ladies there was so unprofessional, they only said it will be send we have to be patient.

This type of service is not what we have signed up for, after this we went onto Hello Peter and this is definitely the way how YOU do business, several complaints, majority only negative reviews and statements from clients.

Definitely not a name that we want to be couples or partnered with.

Kindly cancel this with immediate effect and STOP the debit order, as I will not pay any additional fees to Goodersons. In the event that you submit an debit, I will personally come to the office to collect the payment WITH the relevant bank charges.

As for the cancellation clause, I cannot accept the feedback saying his is non-refundable. If you did what you promised during your so called SALES PITCH I would have requested a refund nor the cancellation. FALSE ADVERTISING to get client to buy on impulse.

I suggest you look into a way to give a partial value of refund, in order to compensate for the horrific, horrible unpleasant experience.

If this is not resolved within the next 7 days, I will have no other option to go directly to Alan Gooderson, Gavin Castleman, social platforms and Hello Peter to resolve this issue.

I await feedback no later than 21 October 2017.