Disrespected and irate

It is very appalling to witness an employee Masinga (Security Guard) working for such a respected company to ill-treat customer's and behave in such a manner of locking the door and not allowing us to come into the hotel because we came from the beach

He instructed us to wipe our feet with the towel placed outside which we did, however my other siblings we still busing wiping their feet and tried to go in, he physically pushed the door so that we cant come in and it was raining and cold outside, out of anger I tried to push the door, he still insisted that we are not going to come in until everyone is done wiping their which to me that didn't make sense.

It could have been the worst case, that I was trying to run away from being ******.

How does an employee physically close the door and not allow customers to come inside just because my feet were wet from the rain?

Out of anger I told him that I did not come from Johannesburg to be disrespected and I paid for my stay there and he told me that I can report him all I want and nothing will happen.

I trust that this is not the best way your employees should treat customers, I hope that you will mention my concern with Masinga about the incident

I am open to discussing this matter further and hope that you will respond with a solution to prevent this incident from happening again

I look forward to hearing from you