Refund Refusal and bad customer service

I bought a bed from Good Knight Bedding Greenacres branch in Port Elizabeth in 20 November 2020 because they had a 50% off sale just after Black Friday. I did not need the bed at the time because I was still looking for an apartment, but the sales lady convinced me to buy it and said that they were willing to keep it until I needed it.

Last week Wednesday I contacted the sales lady that sold me the bed and asked her if I could arrange for the best to be delivered. She told me that she wasn't at work & that she would be able to assist me when she went back to work on Monday 11 January 2021.

On the 11th Jacky was not back at work once again, so I called the store where I spoke to Jacqueline & told her my story. Jacqueline told me that they had sold the bed & that I needed to patiently wait for they next truck to arrive. On Tuesday I went to the store & requested a refund since they didn't have the bed in store as promised. Jacqueline said that she would call her manager in order to assist me asked me to get back to the store at 17:00. When I got to the store she told me that she still needed to speak to her manager regardingthe refund. I asked for the manager's number, but she refused to give it to me. Told me that she would call me back the following day, which was Wednesday the 12th of January 2021.

On 13 January 2021, Wednesday at around 09:40 I received a call from Jacqueline telling me that they had sourced a bed from Uitenhage & I told her that I said that I needed a refund. She said again that she would consult her manager regarding the refund & revert. I called the greenacres store at 16:30 when I didn't receive any feedback, but there was no answer. On the 2nd attempt the call would not go through as it sent me to voicemail.

Today is Thursday the 14th of January 2021 & at around 12:10 I called the store once again & spoke to Jacqueline who told me that they had a bed from Uitenhage for me. At this point I was super frustrated because I told her once again that I didn't want the bed but needed a refund, she once again told me that she was going to speak to her manager regarding the refund. I asked for the manager's number and she gave it to me.

At 12:19 I called the number Jacqueline gave me and spoke to Nazeer who is the manager, I relayed the story step by step & he simply told me that because they found a bed for me in Uitenhage they will not be giving me my money back, the least they can do is a free delivery. I told him that I was no longer interested in the bed, he said that they have a "no refund policy"

I have made an effort to call the HeadOffice where I got through to the East Rand Office and spoke to the owner of that particular branch.