Extremely bad service

Good day, I wonder if you could possibly assist me

I bought 2 x Chiropractic bed sets from what I thought was a new store at Howard Centre, Pinelands, on 20 August, 2020.

It turned out to be a Pop Up shop when I looked for them they weren't there anymore and had disappeared.

However early in 2023 the mattresses began to cave in, in the centres.

We both have spinal problems but persisted with the beds until 17/19 July, 2023.

I then sent WhatsApps to the Sales person in Cape Town. He referred me to who I thought was the Warehouse Manager (but I have a feeling he was only in some way a supervisor).

We had WhatsApps flying backwards and forwards and he eventually referred me to the Johannesburg offices

Months later on 2 occasions a person arrived who didn't really know what to look at until I showed him the stitching that coming apart and the state of the mattresses. He took measurements as the beds are slightly under single bed size to fit our room, plus video to be sent to Johannesburg.

Once again the WhatsApps flew backwards and forwards with excuses and promises.

+- 6 weeks ago new sets of beds were brought but they were the incorrect size. The man who brought them said, "I have a feeling there may be your sizes at the warehouse and will let you know.

Nothing happened.

Again What'sApps have been flying back and forth.

It is now at the stage where all of my WhatsApps remain on grey ticks and my phone calls and voice mail messages are not being returned

Separately I will send you some of the WhatsApps so you can see what has transpired and promises made and not kept.

We are both SAASA pensioners don't have money to buy new beds or don't have a spare R1,00 to spare.

Should you wish to, you may also contact me on our landline ***.

Yours faithfully Tim Lineker