Goodfellas- I’d rather pay double and Uber !

I made my booking to at 8pm At 8:12 I called as I have not received any notification of the driver being delayed , I was told they are unable to get hold of the driver and they will call me back. 15 minutes later I’m still waiting ! I tried calling 5 times only to be hung up on ! On the 6th try I get through to Ulundi who says she will call me back , I insist on speaking to a manager and I’m told Yolanda will call me back 20 minutes later I receive a text saying the driver will be there in 15 minutes then receive a call from Pamela to state the same 23 minutes has since passed and Pamela calls me to say the driver has arrived He is not articulate , and lost Pamela asks him questions on his location and he cannot answer and says he will call back 90 minutes late !!! I insist on canceling as I will drive my own car as this service is useless The worst service ever !!!!!! I want to be reimbursed 100% for my trip immediately Pamela says customer relations will call me , I will not hold my breath!