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Marius V

1 reviews | Active since Jun 2013

10 Jun 2025, 08:37

Utterly Poor Service from Gomo

POOR SERVICE FROM GOMO VECHILE SOLUTIONS I would like to lay a complaint regarding Gomo Vehicle Solutions.

I had an account with Gomo Vehicle Solutions and due to unforeseen circumstances, I ran behind on my account. I have paid my account double for two months and then decided to trade my vehicle in on another vehicle. I phoned Gomo on the 27 May 2025 and they forwarded me a settlement letter with all the amounts that needed to be paid towards the vehicle finance.

As from the 29 May 2025 a debt collector is pestering me all the time because I did not make a payment. Each time I advised him that the said vehicle is sold, and the dealership needed to pay the settlement on the vehicle. As per the statement they had time till the 06 June 2025 to make the payment towards the account.

On the 31 May 2025 Gomo listed me on all credit buraus which I think was very premature because I informed them that I am going to trade the vehicle in and as per settlement I have change to the 06 June 2025 to settle this vehicle.

When I phoned this morning to speak to the CEO, I was informed that I may not speak to him, and they did not even want to provide his/her email address to me nor his/her PA. I wanted to finance another vehicle through Gomo but if this is the way Gomo want to conduct business, then I would rather go elsewhere.

I do not want to speak to customer care as they are rude, and they do not want to assist, nor do they seem eager to assist you. I would like a high up manager or the CEO him/herself to contact me in this regard.

This vehicle account needs to be closed asap, and the account updated on my credit profile. This is and was not my fault that GOMO listed me again on the credit burau and I demand that the payment history must be deleted as this was premature and unjust. I work hard for my credit burau score to climb and I am not going to allow this to bring my score down due to some or eager person that list me.

You have till the end of business today, 09 June 2025 to revert back to me with a statement that shows R0.00 and proof that all details, with the update of the payment history, to be email to me or I will be forced to take this matter further.

Enough is now Enough.

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MV
Marius V's update12 Jun 2025, 10:08
Reviewer Update
Date: 12 June 2025Dear Gomo Vehicle Solutions,I am writing to formally lodge a complaint regarding the manner in which my vehicle finance account has been handled by your institution, particularly with respect to the erroneous listing on my credit profile and the poor customer service I have experienced.On 27 May 2025, I contacted your call center and, after an extended wait, was assisted by a consultant. I requested a settlement letter for my vehicle finance account and clearly communicated that I intended to trade in the vehicle. Following this, I received the settlement letter via email.The settlement letter provided by your office stated that I had until 06 June 2025 to settle the account. It also outlined that the settlement amount would be R149,328.67, on the condition that the previous month's instalment of R8,898.00 was paid. This payment was indeed made, and proof of payment was sent to ***.Furthermore, the vehicle was settled in full by the dealership on 03 June 2025, well within the timeframe stipulated in your settlement letter. Proof of this settlement is attached to this complaint.Despite your knowledge that I was trading in the vehicle and your clear settlement terms, I was incorrectly listed on various credit bureaus as being in default, even though the vehicle had already been settled and was no longer in my possession. This is not only unjustified but also damaging to my credit standing.After numerous follow-ups via phone and email, including repeated requests to submit settlement proof (which I did), I have now been met with silence from your side when it comes to the urgent matter of correcting my credit record. The delay and lack of accountability in resolving this matter is completely unacceptable.I also requested on multiple occasions to speak to or obtain the email address of Gomo's CEO, but your staff seemed either unwilling or afraid to provide this information. This only adds to my growing concerns regarding the transparency and professionalism of your organisation.As a result of your actions, I am now hesitant to proceed with financing a new vehicle, especially through Gomo, and am deeply disappointed in the level of service received. This experience has eroded my trust and confidence in your institution.I hereby demand that my credit profile be immediately updated and cleared with all credit bureaus, and that you provide written proof of this correction without delay. Should this issue not be resolved promptly and satisfactorily, I will be left with no choice but to escalate this matter further through the National Credit Regulator and other relevant ombudsman or legal channels.I trust that you will treat this matter with the seriousness it deserves and resolve it without any further delay.