Poor customer service, no reply to emails, I am at their headquarters in midrand to fix a credit that should have been reflecting on my statement from the November 2024

 Good day Mr Masiu

We hereby acknowledge receipt of your complaint, contents of which have been noted.
Please allow us to apologize for all the inconveniences we have caused you
 
Our consultant met with you and provided the account statement as per your request.

I will liaise with you via email to further discuss the way forward.
 
 Trusting that you will find this in order 

V Booi