GOMO Finance

My car has been settled but GOMO keeps deducting money from my account, I called in and wasted almost R500 airtime with no help or direction at all, I was advised to send email to their care department (***) which I haven't had a reply but only automated emails that states my issue will be looked at within 24 hours, which hasn't happened for the past TWO WEEKS and no refund has been made.