NM
Nthabiseng M

1 reviews | Active since May 2025

19 Jul 2025, 14:48

Gommo it’s a ****

Very Disappointing with poor service and rude staff at first they gave netstar my bank details without my concern to deduct from my account. Gommo is taking advantage of me they called asking for a proof of insurance which I have send 1st time and they rep**** on my email that it should be in a PDF form, second time I send they called and said they don’t want that I should call my insurance,bear in mind with my air time which I do not have Money for it. Ohky my insurance sended me again I did send to them showing it’s a comprehensive with my personal details and guess what still they don’t want that went back contacted my insurance, and they also took time to get back to me but finally they got back to me and I sended Gommo and still they told me they want that proof to have my car vin number and engine number . I was out of cash I had to borrow money buy air time and data to call my insurance to include that because if they don’t am scared that Gommo will deduct 500 in my account because forcefully they have joined me their car insurance without my consent . I feel like they abusing me emotionally because I must join their insurance which I do not want, they said they will start to deduct this month and I have my own insurance. I can’t afford to pay two insurances. Am tired of them now they telling me that they cover insurance should include the Gommo as a company. Peter please help because I can’t afford 2 insurances, and I do not want their insurance. I did send like they asked but they now making up stories vin and engine number .

0
Replies (3)
NM
Nthabiseng M's update19 Jul 2025, 15:13
Reviewer Update
My details as follows
Nthabiseng Agnes Mabunda
Cell ***
Email ***
Gomo
Gomo's reply21 Jul 2025, 08:16
Official
 Good day Ms. Mabunda 
 
 We hereby acknowledge receipt of your complaint, contents of which have been noted.
 Please allow us to apologize for all the inconveniences we have caused you
 
 This matter will be investigated, and you will be updated accordingly 
 
 Trusting that you will find this in order 
 
 Kindest Regards
 
 V Booi 

Gomo
Gomo's reply05 Aug 2025, 08:58
Official
Good day Ms Mabunda 

I hope this message finds you well. 

I believe our insurance department has made contact with you regarding the proof of insurance needed for our records. 

Could you kindly provide the requested proof at your earliest convenience? Once we receive this documentation, we will proceed to close the complaint on this platform.

regards 
V Booi