Double debited twice and left to fight alone: My GOMO Finance nightmare

In January and February 2025, GOMO double debited my bank account twice, withdrawing over R8,000 in error. Despite numerous calls requesting a reversal, GOMO refused to assist, forcing me to have my bank reverse the duplicate payments myself.

To make matters worse, GOMO’s finance department then billed me for the “refund” that never appeared on my bank statements but were clearly reflected in their internal records. Even with clear bank statements proving the double debits, (Which I emailed them more than once) GOMO initially refused to properly investigate and falsely claimed I was in arrears. I was threatened with adverse credit listings while my evidence was dismissed with the statement that “everything is in black and white.”

It was only after I formally escalated the issue by emailing the National Credit Regulator and CC'ing GOMO’s complaints department for transparency—that GOMO quickly admitted their system had rejected a refund and corrected the mistake. My account is now in good standing.

Additionally, GOMO does not send monthly statements as required by the National Credit Act, which makes it difficult to manage the account effectively.

Think carefully before signing up with them.