POOR CUSTOMER SERVICE

Poor customer service. I noticed that my installment has gone up with R600, without getting any communication from them. I called them and I was told that they have added an insurance, that is why my premium has gone up. I have never spoken to them about an insurance, I don't understand why they added it without my permission. The consultant that assisted me transferred me to the insurance department, but I can not get through to them. I've been on hold from 09:00 this morning, and it's now 11:30. Their customer service is very poor, they don't care about their customers.